My belief system says that the biggest barrier to change is not so much about people digging their heels in - it is more about fear of the unknown, loss of identity and not understanding why they feel the way they do. Long-term staff could be looking for a smooth ride into retirement I know, but many are acting with good intentions and there is usually a small core who are fully behind the change. EQ can drive through the change cycle - speeding up the time-line and identifying those sabotaging etc