Alan O

Alan O'Neill

The Change Agent
With over 30 years of experience from the board room to the front line, Alan O'Neill MBA has supported iconic brands to achieve amazing results. In a dynamic world, he knows what it takes to drive change in a business from top to bottom and back to front. Its about having a customer-centric culture, engaged people, and a supercharged sales effort.

Alan O'Neill is a consultant, trainer, non-exec director and a visiting professor with ESA Beirut. He is also a trusted mentor to many C-Level executives that seek his support. Alan has a reputation for being down-to-earth and practical, with a commercial focus that brings everything back to the customer. Alan O'Neill now writes for several publications, including a weekly advice column for the Sunday Independent - Ireland's leading business newspaper and for Gulf News. He is author of Premium is the New Black Put the customer at the heart of your decision-making.

The unrivalled business acumen that has seen Alan chair and speak at conferences around the world and conduct master-classes with C-Level executives. He addresses challenging issues, such as - Should you refresh your culture to prepare for emerging global challenges? How will you overcome cynicism and resistance to change? How do you overcome complacency and lack of accountability? How will you differentiate with a customer-experience culture? How do you retain the best talent? How do you increase sales in a challenging and disruptive global market?

His clients include the retail industry, B2B, B2C and the Public Sector, his clients include global brands like AIB Bank, GAM, Harrods, Lilly, Intel, Lufthansa, Mercedes, Moet Hennesy, Ramada Hotels, Scottish Power, Sherry Fitz, St. Gobain, The UN, Vodafone, etc.
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Keynotes

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Alan O'Neill's Keynote Topics

Alan will adapt his stories, business models and real-life case studies in his specialist topics:

1. Change Management: Dare to change...how to embrace and drive change
2. Culture: Build a customer-centric high-performance culture through engagement
3. Retail: Adapt to the future of retail
4. Customer Experience: Premium is the New Black... excellence in customer experiences is the new battle-ground

With every engagement, Alan takes time to understand the brief, the objectives, the challenges and builds empathy before meeting his audience. Energetic, passionate and engaging, he will leave your audience with thoughts and challenges - that are guaranteed to provoke, inspire and give hope.

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