Tim Wade

Tim Wade

Tim is an inspirational leader in customer experience and marketing. As a passionate, intelligent speaker, Tim will inspire audiences to think bigger and bolder about their customer experience, marketing and growth strategy.
As founder of CX Lab, a global customer experience consultancy, Tim has lead the transformation of businesses across hospitality, retail, telecoms, financial services, beauty, B2B and technology

It all began for Tim in fast paced retail. From there he climbed rapidly gaining experience in senior roles in financial services, telecoms and hospitality.

After success in corporate life Tim's entrepreneurial spirt was strong and after a stint as Managing Director of a management consultancy he decided to start his own business.Seeing the growing rhetoric and lack of rigour around much of marketing, Tim founded CX Lab to bring a scientific and evidence based approach to marketing and customer experience. The CX Lab philosophy is based on the facts and methods of science rather than the rhetoric of hype. Using the study of human behaviour to create customer and employee experiences that generate measurable and evidenced growth for organisations. This thinking brings new insight and real business growth to clients.

Tim brings this experience alive when he speaks, showcasing proven, tangible solutions and interesting stories and case studies that will differentiate and grow your organisation.
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Keynotes

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How to deliver a customer experience that differentiates your business?

Customer experience has become the core way for business to differentiate and grow. Gartner state that 87% of marketing leaders expect CX to be their primary differentiation strategy. The challenge for business is HOW! How do you create a customer experience that differentiates your organisation and grows your business?

Tims presentation and workshops use amazing case studies and stories to show you how. He makes the audience sit up and think about what they need to do to deliver a leading brand and customer experience.

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Creating a customer centric organisation

With brands like Amazon providing drone delivery, to Uber disrupting the taxi market. Merely keeping up, never mind differentiating, is becoming a constant challenge. In this fast paced digital world where customers expectations are ever increasing, how do you stand out?

What the leading businesses have in common is that they place the customer at the centre of their organisation. In a keynote speech, Tim will inspire audiences with what it takes to create this customer centricity and the benefit it brings.


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Standing out in a digital world

When customer choice and expectation are rapidly growing, how do you stand out? Brands have become more important than ever in this digital world. But the rules have changed. Creating distinctive brands now relies on the ability to create the brand experience that people talk about and share.

In this keynote Tim talks about digital disruption and how brands need to react and change to deliver experiences that create genuine loyalty and advocacy.

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