James Nathan

James Nathan

Customer Service and Sales Keynote and Masterclass Speaker
James works with businesses to show their unique value through giving exceptional service - the kind that gets people telling stories about you.

What can you do in your business today, and in the years to come, to truly delight your clients? What exceptional experiences can you give them to take away and cherish? How can you delight the most important person in the world?

If you are planning your next conference, convention, kick-off meeting or annual business event, then you will definitely want every member of your audience to leave motivated, inspired and truly ready to take action.

Just as important is that every delegate leaves having gained a number of zero-cost new ideas, as well as the confidence, skills and mindset to come up with many, many more which are perfect for your clients.

James gives an entertaining, interactive and highly engaging presentation which will truly inspire the audience to to take immediate action, real world solutions to get you thinking why don't we do this already?!

Be like one client who now asks their staff to "channel their inner James Nathan" at team meetings!



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Price from: £ 3,000

Keynotes

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The Only One

Good service is a given, and great service gets talked about. But, outstanding, amazing service is something your customers will shout about.

You probably think your customer service is good - but could it be amazing?

Being the best at what you do is no longer good enough. To really grow your business, to be way ahead of the competition, just being one of many gets you no-where, and no-where fast.

In a world where our competition is literally a click away, you need to be the only one people talk about, the only one people recommend. The only one.

Learn what can you do in your business today, and in the years to come, to truly delight your clients. What exceptional experiences can you give them to take away and cherish? How can you delight the most important person in the world?

This thought provoking session has audiences enthralled from the very start as they discover the power of delight that comes from thoughtful personalisation, and excellent service, as well as gaining practical examples that have instant application in their business lives. Grab the opportunities to wow.

This speech delivers immediately actionable outcomes and the opportunity for long term positive change.

Perfect for any business looking to dramatically improve their referral, service and conversion rates.

Satisfaction makes you one of the many. Truly delighting people makes you the only one.
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D.A.R.E.™ – Deliberate Acts of Relationship Enhancement

Great business is built on great relationships, great relationships with the right people. What are you doing in your business to enhance these relationships to really make them special, personal and productive.


How are you serving your clients and how well? How much value are you adding, and how easy are you to work with?


True service excellence is a mindset, a philosophy and total company business methodology. It is what makes Harley, Disney, Shangri La, Le Manior and so many more so talk-able. They dont care about satisfaction, they only care about delight.


Make your business truly talk-able, truly remarkable, truly amazing. D.A.R.E to be different.
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Referral Revolution®

We all love getting referrals, and for the majority of us it is the perfect way to get new business. However, very few businesses have the systems and processes in place to encourage and grow referral rates and capitalise on the power of word of mouth.


Referral Revolution® is a total business methodology which addresses and significantly increases incoming referral rates through the virtuous circle of Referrals Clients, Colleagues and Community.


Engaging with and educate your Clients to refer the right kind of prospects through amazing service, super soft selling and an effective referrals process. Harness the secret sales force that already exists within your business and capture the potential of Cross-selling to your existing client base. Build effective and trusting strategic relationships whilst expanding your network and spreading the right referable message.


Let me help you learn to harness the power of word-of-mouth marketing and dramatically grow your inbound referral rates, whilst building trusting client relationships. Make you and your business totally referable.
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The S Word™ – Super Soft Selling

Its never been just good enough to be great at what you do, you need to be great at selling what you do, too.


In a world where the phone just doesnt ring like it used to we need to engage and market to people more than ever. Very few people like to be sold to, and most of us dont like to feel like they are selling either.


This enlightening presentation explores the art of super soft selling, the art of understanding your clients needs and providing the right solution at the right time. Modern day selling, that is easy to use in the real world and above all it works!

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